CEMCS MFB - Internet Banking

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Customer Agreement

Terms and Conditions

The Bank shall, in addition to any right of set off or similar right prescribed by law, is entitled, without notice, to combine and consolidate all or any of my/our or Accounts with the Bank (without any liabilities to the Bank) and/or to set off or transfer any or all amounts owed by me/us or either of us or a related party to the Bank against any and all money which the Bank may hold for my/our account or any other credit be it cash, cheques, valuables deposits securities negotiable instruments or other assets belonging to me/us whether held on the current or deposit account or otherwise and whether in Naira or any other currency (hereinafter  referred to as "foreign currency")

The Bank shall be entitled to retain and not repay any amount whatsoever that it owed to me/us or which it holds on my/our behalf and until all amounts owed by me/us or the related party to the Bank have been repaid or discharged in full and, for so long as such amounts have not been discharged or repaid in full, the Bank shall be entitled to appropriate any amounts so owed to me/us or held on my/our behalf in or towards the repayment and discharge of the amounts owed by me/us or either of us or the related party to the Bank.

1. When effecting any set -off the Bank shall be entitled at its absolute discretion, with or without notice to us to convert any Naira or foreign currency into the currency in which the amount owed was incurred at the applicable official exchange rate for the currencies in question prevailing in Nigeria at the time of such conversion.

2. I/We shall be responsible for all costs, expenses and liabilities arising for the purchase, retention and sale of investments made on our behalf by the Bank which include but are not limited to all taxes, statutory fees, duties and levies.

3. The Bank is hereby authorized, in the absence of any written instruction to the contrary, to place my/our funds in any appropriate investment (which for the purpose of this clause shall include but not be limited to investments in Commercial Paper whether guaranteed by the Bank or Otherwise) or on deposit and to renew/reinvest at maturity any investments or deposit made in my/our names(s) on the same terms and conditions that applied to such investment/deposit  immediately prior to its maturity or on such other terms and conditions as the Bank may, in its absolute discretion, consider appropriate under the circumstances.

4. The Bank may, unless otherwise instructed by me/us, retain on my/our behalf, on a safe custody basis, any investment instruments issued in respect of an investment made on my/our behalf and unless otherwise specifically agreed. I/We will not have recourse to the Bank for the value or worth of such investments.

5. Where the Bank, in the absence of any previous agreement as to rate of interest and costs and charges that will apply if my/our accounts or any of them becomes overdrawn, in its absolute discretion allows us to make any drawing that results in my/our account(s) or any of them becoming overdrawn, the Bank shall be entitled to charge such rate of interest and impose such charges as, in its absolute discretion, it considers appropriate in the circumstances and I/We agree to pay such interest and charges to the Bank on demand.

6. I/We agree that where I/We give any instruction for a payment(s) that in aggregate exceed(s) the amounts standing to the credit of my/our account(s) against which payment is to be made, the Bank reserves the right to decline to carry out such instruction or where there is more than 
one transaction, to select the transaction that shall be executed without reference to the date of dispatch or time or receipt of my/our instructions, if the Bank in its discretion makes any such payment for which our/my account is not funded we/I confirm our obligation to repay the Bank whether or not the Bank makes a demand, any outstanding sum in addition to charges and interest accrued thereon.

7. Where I/We maintain a credit account with the Bank in any foreign currency, the credit balance of such account may be held by the Bank with any bank or financial institution it considers first rate located in any country in which such foreign currency is legal tender. Such credit balance will accordingly be subject to all laws and applicable regulations in Nigeria and in the country in which such credit balance is held and the Bank shall not be held liable if the credit balance or any part thereof becomes unavailable as a result of any of the laws and regulations to which such credit balance is subject.

8. Where any un-cleared effects credited to my/our account(s) by the Bank are subsequently dishonored and /or the Bank for any reason is required to repay to the paying Banker or any other party all or any part of any amount credited to our account. The Bank will be entitled to debit my/our account(s) with the amount of such un-cleared effects and/or repaid amounts plus accrued interest and applicable bank charges.

9. No failure or delay in exercising any right power or privilege vested in the Bank by these conditions shall operate as a waiver thereof nor shall any partial exercise of such right, power or privilege preclude any other or further exercise thereof.

10. If any of the Conditions or the provisions specified herein are invalid, illegal or unenforceable in any respect under the law the validity, legality and enforceability of the remaining conditions and/or provisions contained herein shall not in any manner be affected or impaired thereby.

11. Commission and charges shall be levied in accordance with the Bank's standard scale of charges in force from time to time and copies of which are available on request. The Bank reserves the right to amend its rates of interest in accordance with its standard scale of charges and/or conditions from time to time.

12. Where these conditions are signed by or on behalf of more than one person as the Customer, all of such persons are bounds by these terms and conditions.

13. Any communication by the Bank shall be deemed to have been made as soon as it is sent to the most recent address provided by me/us and the date indicated on the duplicate copy of such letter or on the Bank's mailing list will constitute the date on which the communication was sent. Any statement or confirmation of any transaction between me/us or either of us and Bank shall be deemed to have been examined by me/us and to be conclusive and binding unless within 10 workings day from the date specified on such statement/confirmation, I/We or either of us advise the Bank in writing that an item contained therein is being disputed, whether or not such item was made in accordance with the mandate from time to time given by me/us to the Bank.

14. I/We understand and acknowledge that electronic mail, facsimile and verbal communications are insecure transmission media where I/We advise the Bank to accept the instruction in such manner, I/We however undertake to indemnify the Bank in full for any loss it may suffer or incur by reason of its honoring my/our Letters, electronic mail, facsimile or verbal instructions, irrespective of whether same are erroneous. Fraudulent or issued  otherwise than in accordance with the mandate for my/our accounts(s) any and all payment instructions issued in accordance with the mandate for my/our account(s) and which bears or purports to bear the facsimile or electronic mail signature of the person(s) whose specimens signatures have been provided to the Bank by me/us. The Bank is hereby authorized to honor and to debit my/our account, for any and all payment instructions/confirmations issued or provided by me/us using a pre-agreed format for same which may include but is not limited to oral or written Instructions/confirmations and where given orally such oral instruction may if previously agreed involves the use of specific password(s) and when in writing may be given by letter, facsimile or electronic mail.

15. I/We hereby authorize the Bank to debit my/our account with the cost incurred in respect of the issuance of the cheque book(s) for the above account.

16. Honour all cheques or other orders/instruments which may be drawn on the said account provided such cheques or orders/instruments are signed by me/us and to debit such cheques or orders/instrument s to the said account whether such account be for the time being in credit or overdrawn in consequences of such debit without prejudice to your right to refuse to allow any overdraft or increase of overdraft and in consideration, I/We agree: 

a. To assume full responsibility for the genuineness or correctness and validity of all endorsements appearing on all cheques, orders, bills, notes, negotiable instruments, receipts and/or other documents deposited in my/our account.

b. To be responsible for any repayment of any overdraft with interest and to comply with the Bank's rules and new rates as advised by the Bank from time to time.

c. To free the Bank from any responsibility for any loss or damage of funds deposited with the Bank due to any future government order, law, tax, embargo, moratorium, exchange restriction and/or all other causes beyond the Bank's control.

d. That all funds standing to my/our credit are payable on demand only on such local currency as may be in circulation

e. To be bound by any notification of change in the conditions governing the account directed to my/our last known address and any notice or letter sent to my/our last known address shall be considered as duly delivered and received by me/us at the time it would be delivered in the ordinary course of post.

f. Customers should not write out cheques in staff's name. All cheques for deposits should be made out in customer's name. 

g. Customers should desist from transferring money from their accounts into staff's accounts. Impromptu cash pickups at the customer's premises by staff should not exceed N500,000.

h. Customers who wish to enjoy cash pick up services should makes a formal request which would be handled in accordance with the laid down procedure for cash pick up. Cash in excess of N500, 000 should be paid over the counter by the customer.

i. That if a cheque credited to my/our individual account is returned dishonored, the same may be transmitted to me/us through my/our last known address either by bearer or by post.

j. And I/we note that the Bank will accept no liability whatsoever for funds handed to members of the staff outside banking hours or outside hours or outside the bank's premises.

k. That my/our attention has also drawn to the necessity of safe guarding my/our passwords and access codes to the bank's non-branch channels including, but not limited to ATM, Internet Banking, Telephone Banking, Mobile Banking and SMS Banking, so that unauthorized persons are unable to gain access to it and to the fact that neglect of this precaution may be a ground for any consequential loss being charged to my/our account.

l. That any Bank is under no obligation to honour any cheques(s) drawn on the account unless there are sufficient fund in the account to cover the value of the said cheque(s) and I/we understand and agree that any such cheque(s) may be returned to me/us unpaid, but if paid, we are obliged to repay the bank on demand.

m. That any disagreements with entries on my/our bank statements will be made by me/us within 15 workings days of the dispatched of the bank statements. 

Failing receipt by the Bank of a notice of disagreement of the entries within 15days from the date of dispatch of my/our Bank statements as rendered is correct.

n. That any sum standing to the debit of the current account shall be liable to interest charges at the rate fixed by the bank from time to time. The bank is authorized to debit from the account the usual banking charges, interest commission, and any service charge set by Management from time to time.

Electronic Banking

We confirm and agree that the following terms and conditions shall govern my/our Electronic Banking transactions with the Bank. The following terms and conditions shall govern the Bank's e-Banking Services.

1). Definitions
"Customers" means a customer of the Bank who has or operates an account with the Bank and is named in the application form. Where two individuals are named either or both of them are customers.
"The Bank" means CEMCS MFB
"Card Holders" means a customer who has been issued a CEMCS MFB Cashplus card. The card is the property of the Bank and will be returned unconditionally and immediately to the bank upon request by the "Bank" 
"Service" means the CEMCS MFB Internet Banking, notification (SMS alert) Automatic Tellering.
"Access code", passcode, User name and Password" means the enabling code with which access the system for the service and which is known to you only.
"Account" means a current or saving account or other account maintained with the bank at any of the bank's branches in Nigeria.
"PIN" means the Personal Identification Number
"ATM" means Automated Teller Machine that dispenses cash to account holder via the use of debit/credit cards or accept cash deposits.
"CashPlus Card" means the card used by a customer for initiating transactions on the various electronic payment channels e.g ATM, POS, and Internet.
"Secure Messages Facility" means the facility within the e-Banking Service that enables the client to send electronic messages (e-mail, SMS) to the Bank, including and without limitation free
-format messages, fixed format messages or instructions to make payments, request for cheque books, Bank drafts or the purchase or sale of securities and interests in mutual funds.

2). The Service allows the customer to give the Bank instructions by use of:
(a)
Telephone, ATM PIN Password, Access Code, Username and secure message (e-mail, sms) internet banking of the following:
(i) Obtain information regarding customer's balances as at the last date of business with the Bank.
(ii) Obtain information with regards to any instrument in clearing or any balance standing in the customer's account as at the last date of transaction on the customer's account.
(iii) Authorize the Bank to debit customer's account to pay specified utility bill such as NITEL, PHCN, WATER RATE and/or any other bills as specified by the customer subject however to availability of such bill payment under this service.
(iv) Authorize the Bank to effect a transfer to funds from the customer's account to any other account with the Bank
(v) Authorize the Bank to effect/stop any payment order
(vi) Authorize the Bank to debit customers account and load same into a designated card.
(b)
On receipt of instruction, the Bank will endeavor to carry out the customer's instruction promptly, except in the event of any unforeseen circumstances such as Act of God, force majeure and other causes beyond the Bank's control

3). Before the service can avail any customer, he/she must have anyone or a combination of the following:
(i) Any account with the bank & 
(ii) A valid email address
(ii) A Pass code, Access code, User name, Password or token authenticator
(iv) A Person Identification Number (PIN)
(V) Valid GSM/landline number

4). The customer understands that his/her Pass code, Access code/Password, E-mail is used to give instructions to the bank and accordingly undertakes.
(i) That under no circumstances shall the Passcode, Password e-mail is used to give body
(ii) Not to write the Passcode/Access code/Password in an open place in order to avoid third party access
(iii) The customer instructs and authorized the bank to comply with, any instructions given to the bank or through the use of the service
(iv) Once the Bank is instructed by means of the customer's Pass code/access code and PIN the bank is entitled to assume that those are the instructions given by customer and to reply on same
(v) The customer's Pass code must be changed immediately it becomes known to someone else
(vi) The Bank is exempted from any form of liability whatsoever for complying with any or all instructions(s) given by means of the customer's Pass code/Access code if by any means the pass/access code becomes known to a third party.
(vii) Where a customer notifies the Bank of his intention to change his Pass code/Access code arising from loss of memory of same, or that has become to the notice of a third party, the Bank shall, with the consent of the customer, delete same and thereafter allow the customer to enter a new Pass code/Access code PROVIDED that the bank shall not be responsible for any loss that occurs between the period of such loss of memory of the Pass/Access code or knowledge of a third and the time the report is lodged with the Bank.
(vii) Once a customer's Pass code/Access doe is given, it shall be sufficient confirmation of the authenticity of the instruction given.
(ix) The customer shall be responsible for any instruction given by means of the customer's pass code/access code. Accordingly, the Bank shall not be responsible for any means of the customer's Pass code/Access code.

5). Customer's Responsibilities:
(i) The customer undertakes to be absolutely responsible for safeguarding his user name, Access code/Pass code PIN Password, and under no circumstance shall the customer disclose any or all of these to any person.
(ii) The Bank is expressly exempted from any liability arising from authorized access to the customer's account and/or data as contained in the Bank's records via the service, which arises as a result of inability and/or otherwise of the customer to safeguard his PIN, Pass code/Access code and/or password and/or failure to log out of the system completely by allowing on screen display of his account information.
(iii) The Bank is further relieved of any liability as regards breach of duty of secrecy arising out of customer's inability to scrupulously observe and implement the provision of clause4above and /or instances of breach of such duty by hackers and other unauthorized access to the customer's account via the service.

6). Under no circumstances will be Bank be liable for any damages, including without limitation direct or indirect, special, incidental or consequential damages, losses or expenses arising in connection with this service or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation, transmission, computer virus or line or systems failure, even if the Bank or its representatives thereof are advised of the possibility of such damages, losses or hyperlink to other internet resources are at the customer risk.

7). Copyright in the cards and other proprietary information relating to the service including the screens displaying the pages, and in the information and material therein and agreement is owned by the Bank.

8). For the benefit and security of our customers and to comply with applicable laws, we have a few mandatory guidelines that we call "rules of the road". Conducts that violates the rules of the road is grounds for termination of the services and the bank for whatsoever reason vary these terms and conditions. For this reason, the customer undertakes to: grounds for termination of this services and the Bank for whatsoever reason vary these terms and conditions. For this reason, the customer undertakes to:
(i) Provides accurate information. Agree to provide true, accurate and complete information about yourself as requested in our registration/account opening forms and the customer agree not misrepresent his/her identity or information, which may include user names. Password or other access devices for such accounts.
(ii) Obey the law, customer agrees not to use the service for illegal purposes or for the transmission of material that is unlawful, harassing, libelous (untrue and damaging to others) invasive of another's privacy abusive, threatening, or obscene, or that infringe the right of others.
(iii) Restrictions on commercial use or resale. Customer's right to use the service is personal therefore customer agrees not to assign or make any commercial use of the service.
(iv) Proprietary rights. The customer acknowledges, and agrees that the bank won all rights to information relating to service including her website and the content displayed on the site. The customer is only permitted to use this content as expressly authorized by the service. Customer may not copy, reproduce, distribute, or create derivative work from this content. A violation of any of these rules (i-iv) is a ground for discontinuation of the service with the Bank.

9). The Bank shall not be responsible for any electronic virus that the customer may encounter in course of making use of these services rules of the road.
Disclaimer of Warranties

10). The customer expressly understands and agrees that the use of the service is at his sole risk. 
The service is provided on an as "available" basis. The Bank expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

11). The Bank makes no warranty that
(i) The service will meet customer's requirements
(ii) The service will be uninterrupted, timely, secure or error-free
(iii) The results that may be obtained from the use of the service will be accurate or reliable.
(iv) The quality of any products, services, information or other material purchased or obtained by the customer through the service will meet your expectations.
(v) Any errors in the technology will be corrected.

12). Any material download or other obtained through the use of the service is not responsible for any damage to customer's computer system or loss of data that result from the download of any such material. No advice or information whether oral or written obtained by customer from us or through or from the service will create any warranty not expressly stated in these terms.

13). Customer agrees that the Bank will not be liable for any liability. Whether direct, indirect incidental, special, consequential or exemplary damages, including but not limited to damages for the loss of profits, goodwill, use or other intangible losses, even if we have been advised of the possibility of such damages, resulting from:
(i) The use or the inability to use the service
(ii) The cost of getting substitute goods and services resulting from any products, data information or services purchased or obtained or messages received or transaction entered into through or from the service.
(iii) Unauthorized access to or alteration of transmission of data
(iv) Statements or conduct of anyone on the service or
(v) Any other matter relating to the service

14). Indemnification. Except when caused by the Bank's intentional misconduct or gross negligence, customer agrees to protect and fully compensate the bank and its affiliates and Service provider from any/and all third party claims, liability damages, expenses and cost (including but not limited to, legal fees) caused by or arising from customer's use of the service violation for the terms or infringement, by and any other user of customer's accounts of any intellectual property or other right of anyone.

15). Service changes and discontinuation. The Bank reserves the right to change or discontinue temporarily or permanently, the service at any time without notice in other to maintain the security and integrity of the service at any time without notice. Customer agrees that the bank will not be liable to the customer or any third party for any modification or discontinuation of the service.
(i) The Bank shall not be considered an agent or to other legal representative of the customer for any purpose by reason of this agreement and/or any other party whom the customer is using this service to pay.
(ii) This agreement cannot be changed by the customer or any of the banks right caved unless the bank agree in writing or customer continue using the service following receipt of notice of any changes proposed by the Bank.
(iii) The agreement is personal to the customer and the customer shall not assign it to anyone.
(iv) All notice to the customer shall be in writing via the address the customer has provided to the bank, all address the customer has provided to the bank, all notice to the Bank must be made in writing sent to the bank's address.
(v) The Bank and the customer shall be an independent contractor, and nothing contained in this agreement shall be deemed to create any association, partnership, joint venture or relation of principal, agent or master and servant, employer or employee between parties
(vi) If any of these terms is held to be unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.
(vii) The laws of the Federal Republic of Nigeria shall apply to this agreement. 

16.(i)Customer agrees to the Privacy policy as seen in the application/platform wherein You grant consent to Appzone and its affiliates to collect and process your personal information for the provision of its Services to its end user ("You") and is applicable to all of the website, APIs, software applications ("APPS") and or payment platforms offered by Appzone or its subsidiaries or its affiliates, collectively referred to as the "App" or "Platform".

(ii)The Privacy Policy addresses how Appzone handles all User information, including User information provided by You, User information provided by other platforms and User information obtained by Appzone from third parties, your contact list and your photo image that may be requested during the stage of verification. By accessing or using the Services or any other terms that incorporate this Privacy Policy by reference, you agree on behalf of yourself and any organization that you represent (together, "you") that you have read and understood this Privacy Policy and that you consent to the collection, use, and sharing of information as in the policy.

Credit Bureau
The Customer acknowledges that the Bank consults with various credit bureaus and reference agencies, and maybe required to disclose the Customer's information to these credit bureaus for the purpose of conducting checks on the Customer. The customer hereby irrevocably and unconditionally grants his/her/its accounts(s) transaction(s) with the Bank, to such credit bureau and reference agencies whether based locally or abroad, including information on the Customer's Directors and other personnel , transactions and conduct on the Customer s account together with details of any non-payment or delayed payment s as the Bank may deem necessary. The consent herein given discharges the Bank from all liabilities, claims and damages for such disclosure made by the Bank to any credit bureau pursuant to the consent here in granted.
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